In order to keep our expenses lower and allow you to benefit from those lower expenses, we are implementing a convenient policy that simplifies scheduling and payments.
Sessions are available in 6 session groups. These sessions are scheduled for and paid ahead of time. As a "Thank you" for trying to make all of our lives easier, we give you one free session every time you do this!
Rescheduling Tutoring Sessions
- You may reschedule a session with 24 hours notice.
- If you make up that session within 7 days you will receive full credit.
- No credit can be provided if the session is not made up within the 7 day window. (next week doesn't count as "within"!) :)
- We may have to give your timeslot to someone else if you reschedule frequently.
Calling In Sick
If you are sick, you may reschedule without 24 hours notice as long as you let us know by 11 AM.
- Please note, it is extremely important that you let us know by 11 AM or we will be unable to credit the session.
- Should you be unable to let us know in time, you may make up the session later - see Missed Sessions below.
Snow Days / Bad Weather
- We are here unless we tell you otherwise.
- Please do not assume we are closed because of the weather.
- If you must reschedule a session because of the weather forecast, a 2 hour notice is required.
- If school is canceled due to weather, you must let us know by 11 AM if you need to reschedule.
- If a session is missed for any of the above reasons, and you were unable to properly cancel, we offer you the opportunity to make up your session for $35 once your account is current.
- We will assume any changes made by a student are ok with their parent.
- If you would prefer that the student does not have the ability to change their schedule you must let us know.